NHS 111 is the number to use if you are not in an emergency/life-threatening situation but do need medical help quickly.
It is different to the emergency number, 999.
NHS 111 is a new service that helps people access local NHS healthcare services in England. You can call 111 at any time because the service is open 365 days a year, 24 hours a day. D/deaf patients can use Typetalk or a textphone to contact NHS 111. Hearing people can call for free from landlines and mobile phones.
Here are some more reasons you may use NHS 111:
- you think you need to go to A&E/hospital
- you need care quickly from the NHS
- you need help but don’t know who to call or you don’t have a GP to call
- you need health information
- you are ill and need to be told what to do next
- Use your phone to contact 999 in an emergency, when a person’s life is at risk. If you are D/deaf or have hearing loss, you can use the 999 emergency text service. You MUST register your phone to use this service. We explain how to do this on the Emergency page on our website, in plain English and in BSL.
- Use Typetalk or a textphone to contact NHS 111 when you need help quickly, but no-one’s life is at risk.
- Visit your doctor if you need non-urgent medical advice.
- Visit your chemist or pharmacist if you need general health information.
What happens when you use the NHS 111 number?
For D/deaf people or people with hearing loss, use your textphone and call 18001 111.
Your call will be connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will see what you have typed, and will talk your message to the NHS 111 adviser. The NHS 111 will reply using the relay assistant who will type the message and send it to you to read.
The NHS 111 advisor will ask you questions about how you (or the person you are with who is ill) is feeling. They will then give you advice about what you need to do. They may tell you take some tablets, rest, or go to hospital. If the adviser thinks you need an ambulance, they will arrange for an ambulance to come to you. The adviser is fully trained and works in a team with paramedics and nurses, so you can trust the information they give to you.
Calls to 111 are recorded but will only be shared with people directly involved with your care.