SignHealth are behind a new interpreting pilot programme.
NHS 24 is an out of hours phone service, and thanks to SignHealth’s service InterpreterNow, it is now available to Deaf people.
If you are a Deaf BSL user, live in Scotland and you need health advice or information, call NHS 24.
How? Use your computer or smartphone to log online and access the BSL video relay service. Connect to the service by going to the website http://www.nhs24.com/ContactUs/OtherLanguages/BSL and click on the blue button at the bottom of the page that says ‘Interpreter Now’ (see below, shown with yellow arrows).
When your VRS call starts, you will be asked for your location and the reason why you have called. NHS 24 will help you by contacting a suitable person, maybe a nurse, pharmacist, or a dentist. They may be able to give you advice via the interpreter, or they may call an ambulance for you.
The service is available Monday to Friday, 9am to midnight, and weekends, 8am to midnight. It is free for you to use.