SignHealth is campaigning with other deaf organisations to improve the quality of interpreting in healthcare. We are always being told stories of people who have had a bad experience with ‘interpreters’ when they have gone to the doctors or hospital. Sometimes the ‘interpreter’ is just a member of staff who knows a few signs. Sometimes it is someone who is an interpreter but is not qualified or registered.
It’s just not good enough and it needs to change.
Here’s what you can do to make the change:
- Read about the survey results.
- Read the letter sent to the newspapers.
- Have your say at www.deafhealthtalk.org.uk.
As part of the campaign, an online survey was done. This showed:
• 36% of respondents have made a complaint about a sign language interpreter because they could not understand them, suggesting that Deaf people are not always being provided with registered, fully qualified, interpreters.
• 48% of respondents have been unhappy with the standard of sign language interpreter provided at a health appointment, suggesting that Deaf people are not always being provided with registered, fully qualified, interpreters.
Our petition asks commissioners of health services to:
• Ensure that the interpreters they provide are registered with the National Register of Communications Professionals (NRCPD).
• Ensure that robust procedures are in place for providing Registered Sign Language Interpreters for Deaf patients, including out of hours.
• Ensure that primary care providers have protocols in place to undertake an ID check of interpreters, on arrival at bookings, to confirm registration status.
Sign the petition today, and make your voice count.
Find out more about the Our Health In Your Hands campaign on its own website.