Whether on the move or at home, Deaf people in Scotland now have the same access to government services as hearing people. ContactSCOTLAND BSL is a Scottish government pilot, delivered by InterpreterNow and Sign Language Interactions in Glasgow.
The service is based on SignHealth’s InterpreterNow service and runs on any internet-connected computer with a webcam, using its browser. It also runs on smartphones and tablets, using the free InterpreterNow app. The user just needs a good internet connection and webcam.
Deaf people can use it to contact around 115 public organisations, from local councils and GP surgeries to the NHS24 and the Police 101 (non-emergency) lines. Since the launch, users have been making the most of the service. Historic Scotland and the Qualifications Authority have both received enquiries via the system and patients can now make appointments with GP surgeries more easily.
With calls coming not just from homes and offices but also from buses and cafes, it’s clear Deaf people are making the most of ContactScotland. Wherever they are.