Recently I used the InterpreterNow service to contact NHS111. The service is really easy to use. I logged on, clicked the Connect button and waited for a response. When the interpreter appeared on the screen I explained I needed to phone NHS111. She asked where I was was and then searched for my local NHS area.
I found the process simple and was able to quickly establish a good relationship with the interpreter. NHS111 are known for asking a lot of questions but having the interpreter there made me feel at ease as it gave me the opportunity to explain everything fully.
I didn’t have to worry about problems with communication, translating jargon or misunderstanding the meaning of a word. I didn’t have to worry, either, that I wouldn’t have the opportunity to ask for further explanation if needed. Having the interpreter there meant the information was explained and clarified. I thought ‘Yes, I’ve got it.’ It was all really easy.
It’s a fantastic service – really great for other deaf people.