Q. I live in Scotland, does the Standard apply here?
It requires adult health and social care services in England, Scotland, Wales and Northern Ireland to make ‘reasonable adjustments’ to improve access for deaf and disabled people.
Q. What’s the difference between the Equality Act and the Accessible Information Standard?
The Accessible Information Standard gives clear guidance about how to improve access for deaf people. It tells health providers they must ask what a deaf patient’s communication needs are, make a record of them, ensure they are visible on the patient’s record, share them with other health services and then ensure their needs are met.
Q. Do private healthcare providers need to comply with the Accessible Information Standard?
Private healthcare providers that are partially funded by the NHS or adult social care must comply with the Standard. If the healthcare provider is fully private, the Standard does not apply. However they must abide by the Equality Act 2010.
Q. Do dentists and opticians need to comply with the Accessible Information Standard?
If a deaf patient’s assessment or treatment is partially or fully funded by the NHS, then they must meet the Standard.
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